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Assembly & Services

Why haven't I been contacted for the installation service I purchased?

We offer 2 types of services for our installation:. Assembly Only. When your order comes in our Team will send the booking to the assembler, who will contact you after receiving our booking (usually 48hours). This company completes the installation a

Why is the courier not assembling my product?

This can be due to the type of service you have chosen:

Can the installer mount or anchor the products for me?

The installation company does not do mounting to walls or anchoring that requires drilling, digging or cementing.

Do you have installation service for the gym tile floor mats?

This is only available for selected areas and is best if you contact us to get a quote for you. We will need to know if you wish for permanent fixture (Glued down) or temporary, as well as the type of floor you are putting it on top (e.g. concrete, t

How easy is it to install your products? / Can I purchase assembly later if I get stuck?

Most of our cardio products are pre-assembled in the box with a few sections requiring installation. Out of the cardio equipment front wheel cross trainers and recumbents bike have more parts to assemble. We do also have the Product Manuals listed on

After set up, will the installer take away the carton and rubbish?

Rubbish Removal. This service is not available to all couriers. Our Room of Choice couriers have certain areas that can accommodate this service. Removal of rubbish has additional cost involved, please Contact Us to investigate this further for you.

I am struggling to install the tension cable on my exercise bike/recumbent bike/cross trainer

First thing to do is turn the handle of the tension knob to it's maximum level. Then follow the instructions on this video: https://youtu.be/hsoOD0sCxRI?si=m5Osh-rXtv_29nj0. If you are still unable to get it on, please contact our team to lodge a sup