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Returns & Refunds

What is your change of mind policy?

Here at Lifespan Fitness, we’re committed to help you select the right fitness equipment for all of your workout needs. We’ve got lots of videos, pictures and detailed features on each product, to help you find the best equipment. However, we underst

What is the time frame for refunds once the order is returned?

Change of Mind. Once the item is back into our warehouse, our refunds team will process the refund. Generally refunds can take up to 3-5 business days to go back to your account. Our accounts team do not process any refunds on the weekend. Warranty I

Can I return the product to your warehouse?

For change of mind returns, please read our Change of Mind Policy to see you meet the requirements. If you are returning due to a fault we will first need a support case lodged, please fill in the details on the Online Form. Once you have done so our

Will the refund go back to the original payment method?

If your order is not shipped and was cancelled or has been returned, refund will be processed back into the original payment method. If for some reason we cannot process back to the original method, our team will suggest bank transfer as an alternati

Are you able to arrange a courier to return the product if I don't like it?

First you will need to check if you meet the Change of Mind Policy. If you meet the policy but have installed the product, we will need check it's quality for return. Please send us a email to [email protected] with a photo of the product.

Do you accept or buy back used equipment of your brand? / Do you do trade in?

Due to warehouse space we do not offer trade in or accept used equipment of our brand.