For all machines, ensure your device Bluetooth is turned on and the equipment display is also turned on. Your equipment display should not be in a program during connection to the apps, ensure all figures are at 0.00. IMPORTANT NOTE:. FitLink. 1. Onc

For all machines, ensure your device Bluetooth is turned on and the equipment display is also turned on.&#xA0;Your equipment display should not be in a program during connection to the apps, ensure all figures are at 0.00. IMPORTANT NOTE:&#xA0;<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Some machines require you to press start on the equipment display to begin connection while you are within the APP (FitLink).</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Some equipment, once connected with the APP will only display on your Device and the equipment display will go blank or display BLUETOOTH/BT.</li></ul> FitLink1. Once you have logged into the app, go into the workout tab and connect your equipment in Your Machines.&#xA0;2. Once the equipment is connected you can then start training.&#xA0; KINOMAP1. After log in, go to Lifespan Fitness brand and search your model. (If the model cannot be found under Lifespan Fitness, try going into one of the models mentioned and see if a Bluetooth device can still be connected.)2. You will be required to start the machine by pedalling (For bikes), walking (Treadmills) or rowing (Rowers) for the initial connection. Once the equipment is connected you can then start training.&#xA0;NOTE:&#xA0;Some equipment are interactive and some are not. To confirm the models that are interactive (changes with App settings) you can check out Kinomap&apos;s Compatibility <a href="https://www.kinomap.com/v2/compatibility" rel="noopener noreferrer" target="_blank">Link</a>. Zwift<img src="https://attachments.gorgias.help/v31pE7yrR0xZaGQR/hc/JEmYL2nLnMxoMgQ3/2025010223-417a7763-d8ee-4825-8d1b-8a9813546242-391ca4ca-2547-476e-afee-3744427ad49f.png" style="width: 300px;" class="fr-fic fr-dib">1. After logging in, you will need to connect the Power Source, Cadence, Heart Rate (if present on machine), and Resistance (if present on App, not applicable for all machines).2. Once the equipment is connected you can then start training.&#xA0;NOTE: If Resistance is present, this setting will allow you to turn on ERG mode, which means the resistance will change according to the App. You will also need to turn on ERG mode in the workout to allow the resistance changes to be Automatic. This can be switched off any time during the workout. <img src="https://attachments.gorgias.help/v31pE7yrR0xZaGQR/hc/JEmYL2nLnMxoMgQ3/2025010300-7997417b-3461-45ed-ac02-cd56d7ce0aab-2a211b15-6398-486a-8aa9-0e83543d4262.png" style="width: 300px;" class="fr-fic fr-dib">Current models with ERG mode control:<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">SM710i Spin bike</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">SM720i Spin bike</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Delta 1.0 Spin bike</li></ul>

How to connect to the compatible Apps?

To connect the app to machine please ensure:. Troubleshooting steps to try:. 1. Check your Fitlink app is updated to the latest version. 2. Try logging out, force close the app and restart. 3. Clear cache in the settings page of the app. 4. Uninstall

To connect the app to machine please ensure:<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Device Bluetooth is turned on.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Treadmills with smart screens will need to have the Bluetooth turned on in settings page.&#xA0;</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Ensure the machine display is turned on and not in sleep mode.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Check that you have downloaded the correct app - <a href="https://www.fitlinkapp.com.au/" target="_blank" rel="noopener noreferrer">Fitlink Website</a></li></ul> Troubleshooting steps to try:1. Check your Fitlink app is updated to the latest version.2. Try logging out, force close the app and restart.3. Clear cache in the settings page of the app.4. Uninstall and reinstall the app. If the above is all checked and you still cannot find the model to connect in the app, take a screenshot and screen recording and send this to our Fitlink support team <a href="mailto:info@fitlinkapp.com.au">info@fitlinkapp.com.au</a>.

The Fitlink app is not connecting to the machine

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Lifespan Fitness

APP's FAQ

Product Information

Which cardio equipment are low impact on joints?

Can I keep my equipment undercover outdoors?/ Does your equipment require to be used indoors only?

How to you lay the rubber gym floor mats?/ What do you use to glue the mats to ground?

How to clean rubber gym mats?

Do you sell parts for other brands?

Can your gym mats be used outside?

General FAQ

Is maintenance required for my treadmill?

Is running on a treadmill as effective as running outside?

What is the difference between a normal treadmill and a curved FreeRun treadmill?

Which treadmill is suitable for me?

Are treadmills easy to install?

Treadmill or Cross Trainer - which one should I choose?

Which treadmill cover is right for my treadmill?

Why are some treadmill higher at the front of the walking deck when it is on 0 incline?

What is the difference between HP and CHP for treadmills? Which one is better?

How to avoid static electricity build up

Treadmills FAQ

Which spin bike is suitable for me?

What is the difference between Spin bikes, Upright bikes and Recumbent bikes?

What is the difference with spin bikes with front flywheel vs the rear flywheel?

Do you have a bike that can generate resistance from pedalling backwards?

What are the benefits of the air bikes?

How do I check if the bike seat distance to pedals is suited for my height?

What kind of maintenance is required for upright/spin/recumbent bikes?

Exercise Bike FAQ

What is the difference between having a front or rear flywheel for cross trainer?

What kind of maintenance is required for cross trainers?

How does the hybrid cross trainers work?

How much assembly is required for the cross trainers?

Cross Trainer FAQ

What is the difference between water, magnetic, and air & magnetic rowing machines?

How do you keep the water clean for the water rower?

Rowing Machine FAQ

Can it be plugged to a standard wall power point?

Can the sauna be placed under an alfresco or outside but under cover?

Can the sauna be placed on carpet?

Do you need an electrician to install the sauna?

Does the sauna emits low EMF emissions?

What maintenance is required for Saunas?

Are there any chemicals used in manufacturing the saunas?

What is Chromotherapy lights?

What type of stain or finish is used on your saunas?

What ingredients is in the glue used for the Saunas?

Are there any engineered wood products used in the sauna, such as MDF or plywood?

Sauna FAQ

What is Red Light Therapy (RLT)?

What is Radiance in Red Light Therapy?

What is Near-Infrared (NIR) Therapy?

What is the Pulse feature in the Red Light Panels?

How is Red Ligh Therapy different from Chromotherapy Lights?

Red Light Therapy FAQ

What are cable ratio? / How much weight am I actually pulling on your cable machines?

What is the difference between Olympic and Standard weight plates and barbells?

What is the difference between Olympic Bumper Plates, Olympic Tri-Grip Plates and Olympic Competition Bumper Plates?

How do you remove the top plate on the SM26 weight selector rod?

Strength Equipment FAQ

Can I pick up my purchase?

When can I collect my order after purchasing?

Why do I need to pay for Transfer for Click & Collect?

How long can you hold my order for Click & Collect?

Can I authorise a 3rd party courier/person to collect on my behalf?

Collection FAQ

Can I choose which courier my parcel will be delivered with?

Delivered - Missing items from order/ Why wasn't my order sent together?/ Why do I have two items with the same tracking but only one has arrived?

My tracking is invalid

Will I get a call prior to, or upon, delivery?

Can I change my shipping / delivery address?

My item has no tracking. How do I know when it will arrive?/ Has my order been dispatched yet - How can I track it?

Where is my order? When will it arrive?

My order has been shipped - how long does delivery take?

When will my item ship?

Do I need to sign for my delivery?

How can I get assistance with my delivery?

Can I schedule a time / day for delivery?

What happens if no one is home? Can you deliver on weekends?

Can you deliver to a PO box or parcel locker?

Will my item be delivered before Christmas?

Why is the expected dispatch date further on some products?

Why do some products take longer to ship?

Do you deliver to unsealed roads or driveways?

Do you deliver to the door for Rural or Remote areas? / I live on a farm, will the driver deliver to my door?

Do your couriers unpack and dispose the rubbish for me? / Can the couriers take away my old equipment when delivering the new one?

Can I collect my order from the Courier depot?

Delivery & Tracking

Delivery & Collection

What is your change of mind policy?

What is the time frame for refunds once the order is returned?

Can I return the product to your warehouse?

Will the refund go back to the original payment method?

Are you able to arrange a courier to return the product if I don't like it?

Do you accept or buy back used equipment of your brand? / Do you do trade in?

Returns & Refunds

Do you offer AfterPay, ZipPay or Pay in 4?

What payment methods do you accept?

Can I split my payment?

There are two payments on my PayPal transaction

How to obtain a copy of my invoice

Can I place an order over the phone?

Have I been charged twice for my order?

Do you accept American Express (Amex)?

Payments

Why haven't I been contacted for the installation service I purchased?

Why is the courier not assembling my product?

Can the installer mount or anchor the products for me?

Do you have installation service for the gym tile floor mats?

How easy is it to install your products? / Can I purchase assembly later if I get stuck?

After set up, will the installer take away the carton and rubbish?

I am struggling to install the tension cable on my exercise bike/recumbent bike/cross trainer

Assembly & Services

Where can I bring the machine in for repair?

Do you have a technician in my area if I need a repair/service?

Does your warranty cover labour fees? / Do I have to ship it back to you for repairs?

Do you cover warranty for commercial use?

Do you sell parts for older models?

Warranty & Repairs

What are your operating hours?

What is The Fitness Outlet?

Contacting our Customer Service Team

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Shop in store

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