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Collection FAQ

Can I pick up my purchase?

Our website offers delivery or pick-up. Pick-up is offered if our nearest store has available stock. You can check stock availability by entering your postcode on the "DELIVERY COST / CLICK & COLLECT" box. Pick-up Locations. Victoria:. 23-25 Maygar B

When can I collect my order after purchasing?

If your order is in-stock at the pick up location, you will be emailed a Pick Up Booking link to book in the time and date. The booking site will let you know the earliest date and time for collection. You can also ring us to find out if your order i

Why do I need to pay for Transfer for Click & Collect?

At Lifespan we try to make our products as readily available as much as possible. However, space limitations within our warehouse can affect how much stock we can carry in one location.To make it more cost effective for customer we offer the transfer

How long can you hold my order for Click & Collect?

The online booking system allows up to 2 weeks for your freight to be collected. We prefer not to hold stock longer than this period to avoid stock going missing and additional holding fees from our 3PL QLD location if your order was transferred ther

Can I authorise a 3rd party courier/person to collect on my behalf?

You can authorise a 3rd party to collect your order via the pick up booking link which is automatically sent to you when the order is ready. If we do not receive any authorisation we will try to reach out to you first, however if we cannot get into c